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Priority Mail is our preferred method of shipping small orders which fit flat rate boxes. Bulky or heavy supplies or large quantities will likely be shipped UPS. We do not ship FEDEX.
CLAIMS: All claims must be made in writing within seven (7) days of receipt of material. All unsatisfactory or rejected goods must be held for our advice or disposition. Damage to product from transportation must be noted on the freight bill, and we must be advised of any damage immediately.
If you find a Scionon™ tool, like shears or graft crafter, cannot graft the plants you are working with after diligent trial, we usually will take back the product less a 10% restocking fee and less any supply or parts that are missing or consumed. Return shipping charges are the responsibility of the buyer.
SHIPPING AND FREIGHT: All products are shipped at the buyer's risk and expense. Customer must specify their preferred shipping method or we will ship by the method we think best. Freight charges are the customer's responsibility. Packing materials are charged at our cost. Handling charges may be added to orders below our normal minimum order size.
OTHER CHARGES: Customer is responsible for all charges reasonably required for fulfillment of his order, whether directly charged by the suppliers or charged to us and passed on. Such charges may include shipping and freight, customs and tariffs, packaging charges, tags and labeling, certification, inspection and other fees, etc.
BACK ORDERS: There are situations where items are not available to ship on the date you request to receive them. These items may be back ordered and then shipped later if possible. If delivery cannot be economically arranged, we will contact you.